Frequently Asked Questions
Everything you need to know about shopping with Behind The Pines.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, Behind The Pines ships to the United States and Canada. We are working on expanding our reach to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, you have a 1-hour window after placement to request changes or cancellations. Please contact our customer service team immediately for assistance.
Are your products sustainably sourced?
At Behind The Pines, we prioritize eco-friendly brands and sustainable manufacturing processes. Look for the 'Green Leaf' icon on product pages to identify our most sustainable options.